You can adjust the charge schedule anytime via the web portal - (https://portal.bppulse.co.uk/login) to align with your tariff.
No. If you have a schedule set, the preset default charging schedule will not overwrite the existing schedule. Adoption of the preset default charging schedule can be made at any time from within the web portal - https://portal.bppulse.co.uk/login
This might be because a randomised delay is underway. Up to 10 pulsing Blue LEDs indicate the remaining delay is being applied. Either wait for the delay to complete for the scheduled charge session to start or override the randomised delay to start the scheduled charge session immediately.
This is likely because a randomised delay was placed before the scheduled charge session was allowed to start. The randomised delay used at the start of the scheduled charge session is also applied to the stop time. The overall duration of the charge remains unchanged.
If a scheduled charge session is pending, a randomised delay is always automatically applied. If the cable is unplugged before the scheduled charge session has begun (during the randomised delay period), a randomised delay value is determined each time the scheduled charge is due to start.
Up to 10 pulsing blue LEDs are used via the Status Indicator to visually represent the pending/remaining randomised delay applied.
This will likely be the resulting effect of the randomised delay being applied to the start and stop times that are set in the schedule.
You can do this anytime via the web portal - https://portal.bppulse.co.uk/login. Locate the schedule, edit and save the changes you wish to make.
You can do this anytime via the web portal - https://portal.bppulse.co.uk/login. Locate the schedule, edit and save the changes you wish to make.
No problem, just ensure there are no active scheduled charge sessions and the charger will simply charge your vehicle from the moment you plug in. Disconnecting the vehicle or stopping the charge via the vehicle will stop the charge. To ensure only authorised users use your charger we recommend you disable the charger when not in use via the web portal - https://portal.bppulse.co.uk/login
Your charger will automatically be updated, but you do not have to use the preset default schedule. If you already use scheduling, for example, to take advantage of off-peak electricity tariffs, this is fine. Your schedule will remain as you programmed. The only change you will see will be the deployment of the randomised delay at the schedule’s start and stop time.
Our Customer Care Team are on hand to give you the support that you need. You can get in touch with us using one of the following channels:
Help form
Get in touch with us via our online help form and our team will reach out to resolve your query.
Phone
Public charging support
Avaliable 24/7
Home charging support
Monday - Thursday 08.00 - 20.00
Friday 08.00 - 19.00
Saturday 09.00 - 13.00
Request a Receipt
Request a Receipt for your charging session.
Please read our Complaints Policy and our Complaints Resolution Process.