We’ve made the difficult decision to close our home charge app. As you may have seen earlier in the year, we have decided to focus our efforts on helping to grow the UK’s public charging network, so that we can help keep EV drivers charged up, and journey ready. You can still use our bp pulse home charge web portal to manage your home charging.
The app closure is effective from 1 October 2023. After this date, the bp pulse home charge web portal can be used to manage your home charging.
Your username and password for the bp pulse web portal will match the details you used to log into the bp pulse home charge app. Your email address will be the one provided when purchasing your charger. Forgotten your username or password? The login screen on the web portal gives you the option to receive a handy reminder, if needed.
The bp pulse web portal offers the same functionalities as the bp pulse home charge app, including setting, viewing, editing and deleting schedules, viewing and downloading charging history, and remotely starting, stopping or disabling charging. You’ll be able to do the same things with the web portal, but will no longer be able to receive notifications to a mobile device.
You’ll be able to access your full charging history using the web portal – even if you’ve previously used the bp pulse home charge app.
You can access the web portal here: https://portal.bppulse.co.uk/login
iPhone or iPad:
Open Safari.
Navigate to the web portal website; https://portal.bppulse.co.uk/login .
Tap the Share button on the bottom of the page.
In the list of options that appear, scroll down until you see Add to Home Screen. Tap this.
Choose a name for the shortcut and tap Add.
Android:
Open Chrome.
Navigate to the web portal website: https://portal.bppulse.co.uk/login .
Tap the menu icon (three dots in the upper right corner).
Tap Add to home screen.
Choose a name for the shortcut and tap Add.
Our Customer Care Team are on hand to give you the support that you need. You can get in touch with us using one of the following channels:
Help form
Get in touch with us via our online help form and our team will reach out to resolve your query.
Phone
Public charging support
Avaliable 24/7
Home charging support
Monday - Thursday 08.00 - 20.00
Friday 08.00 - 19.00
Saturday 09.00 - 13.00
Request a Receipt
Request a Receipt for your charging session.
Please read our Complaints Policy and our Complaints Resolution Process.