Charging at home

It really couldn't be simpler to use a bp pulse home charger. Check out our detailed user manuals for all you need to know about your home charger, from starting and stopping a session to learning more about the smart features.

bp pulse home charger (white oval unit) - view user manual here.

bp pulse home charger smart (silver metallic unit) - view user manual here.

bp pulse home charger smart quick start guide - view user manual here.

You can get in touch with our friendly Customer Care team by calling: 0330 016 5126

Remove the plug from the docking socket (press the plug’s release trigger on Type 1 plugs):

* Fully uncoil the cable.

* Open the charging socket cover on your vehicle.

* Insert the charging cable plug into your electric vehicle (EV).

Depending on the make and model of your EV, you may receive notification on your vehicle’s dashboard (eg a sound, light or icon on dash etc) to let you know your bp pulse home charger is connected to your vehicle.

After completing these steps, charging will start.

(See status indicator information for bp pulse home smart - silver metallic charger).

Lift the flap to access the socket.

Insert the charging cable plug into the electric vehicle before connecting to the charging socket. Always make sure the plug is fully inserted into the socket.

After completing these steps, charging will start.

(See status indicator information for bp pulse home smart - silver metallic charger).

Make sure your EV is plugged into your bp pulse home charger and your phone is connected to the internet. Try switching the mains power off, waiting for one minute and then switching it back on. If there is still no charge, please call our Customer Care Team on 03300 165 126.

It may take up to two minutes for the unit to communicate with the server to retrieve the schedule information. During this time your bp pulse home charger will act as basic charger and provide an instant full speed charge.

Go to the home screen of the web portal and click ‘forgot password’. You can access the web portal via this link: https://homecharge.chargevision.com/login

Pressing this button will instruct your Homecharge unit to override any of your scheduled charges and instantly charge your vehicle at full speed.

For a 7kW unit to fully charge your vehicle it would take ~3 hrs 10 minutes (high speed), ~5 hrs 15 minutes (medium speed) and ~15 hrs 45 minutes (slow speed).

For a 3.6 kW unit to fully charge your vehicle it would take ~6 hrs 5 minutes (high speed), ~8 hrs 10 minutes (medium speed) and ~16 hrs 20 minutes (slow speed).

This could mean there is an issue with the unit, SIM card or local mobile signal. This could be a temporary problem with the coverage or a more general issue. If the problem is ongoing, please call our Customer Care team on 03300 165 126.

You can access your Homecharge data via the Smartcharge app in the history section and via the ChargeVision portal here: https://homecharge.chargevision.com/login

There could be an issue with the unit, SIM card or local mobile signal. This could be a temporary problem with the coverage or a more general issue. If this issue is ongoing, please call our Customer Services Team on 03300 165 126.

Your Homecharge unit will generally pick up the time from the server when it powers up. However, if it has been unable to connect or if a charge is started right away it may be allocated one by the server.

The bp pulse home smart has a discreet function button at the bottom of the unit. The button has two uses:

1. to configure Wi-Fi (by enabling the wireless access point (WAP) for Wi-Fi), this is activated by pressing and holding the button for six (6) seconds.

2. to reset/reboot your charger, this is activated by pressing and holding the button for ten (10) seconds.

Yes, by using the web portal. When no schedule is set (or scheduling is disabled), bp pulse home smart switches to "auto charging" mode.

Subject to the enabled/disabled setting, plugging in an EV will automatically commence charging. To stop an "auto charging" session it is recommended to stop charging with the connected EV.

You can currently define up to 50 timeslots per calendar week. Each timeslot comprises a 'start' and 'stop' time parameter.

Future enhancements to this function (delivered as over-the-air updates) will provide increasing scheduling capabilities.

Schedules can be overridden via the web portal by using the "Charge Now" and "Stop Charge" buttons. This means you do not have to switch off your schedule to charge outside of your scheduled times.

Disconnect the charging cable from your vehicle.

Hold the function button down for ten (10) seconds, (this is counted by the incremental count up of White status indicator LED's).

After ten (10) LED's are counted, release the button. The White status indication will flash for approx. eight (8) seconds.

bp pulse home smart will power down and reboot.

Once start-up sequence is complete (approx. four (4) minutes), bp pulse home will return to the last known state.

Ensure only a damp cloth is used for cleaning your home charger.

Do not use solvent-based cleaning products or abrasives.

Ensure the charger is kept clean.

For tethered chargers when not in use store the cable neatly around the charger and ensure the plug is secured within the holster.

For socketed chargers, do not keep the cable plugged in and remove the plug after each use.

Do not expose your bp pulse home smart to extreme environmental conditions such as jet washing or excessive dust.

You can lock/unlock your bp pulse home smart by logging into:

1. your account on the bp pulse web portal here: https://portal.bppulse.co.uk/login

2. the onboard WebUI via the wireless (Wi-Fi) access point.

Many electric vehicle manufacturers state that, where possible, a battery should only be charged to 80% rather than fully charged to 100%. This is to keep it in good health and prolong its life.

When you are charging your vehicle's battery, you may notice the rate of charge slow down when it is at between 80-100% capacity for this reason.

Our units come with a 3-year warranty. If you have a problem, start by switching your bp pulse home charger off, waiting 10 minutes and then switching it back on.

If the problem continues, please call our Customer Services Team on 03300 165 126.

Within the charge history page you can select any item to export or multiple items. By clicking in the box on the left-hand side of the item to select it, you will enable the "Export" icon in the top right hand corner which will export the information as a PDF.