Open the bp pulse app and follow these steps:
At the bottom of the screen, tap on the My account icon.
Tap Your charging activity item.
Here you will be able to change the view to: this week, this month or 90 days.
Select the charge: this will show the VAT breakdown.
bp pulse subscribers pay the following per kWh:
7kW AC charger - 44p
43 AC / 50kW DC charger - 63p
150kW DC charger - 69p
Pay-as-you-go users pay the following per kWh:
7kW AC charger - 59p
43 AC / 50kW DC charger - 77p
150kW DC charger - 83p
Contactless or guest users pay the following per kWh:
7kW AC charger - 59p (available for guest charging only)
43 AC / 50kW DC charger - 79p
150kW DC charger - 85p
With a bp pulse full membership subscription, you can enjoy our best value on the go tariffs to charge on the bp pulse network, starting from £0.44/kWh.
You’ll also get access to free charging on selected bp pulse points, as well as a physical access card, all for just £7.85 (inc VAT) per month. Oh, and all new members get 1 month's free subscription, then we’ll give you £9 credit every month for 5 months*.
* When you download the bp pulse app and register and upgrade to a full bp pulse membership subscription (£7.85 inc VAT per month), we’ll give you your first month’s subscription free, plus a £9 charging credit each month for the following 5 months. Total of £45 credit is only valid if you remain a full member for 6 months from registration. Further terms and conditions apply.
†Pay 20% less than if you Pay As You Go: our best on the go rates start from £0.44/kWh.
You can access the bp pulse network as a registered user at a higher kWh tariff than with a subscription, starting from £0.59/kWh. Just download the bp pulse app and top up at least £5 to start a charge.
A £10 per hour overstay fee applies to anyone charging for over 90 minutes on our 50kW or 150kW chargers to ensure our most popular units are being used appropriately. This will be taken directly from your available credit on your account or applied to your next subscription monthly invoice.
Most of our bp pulse50 and all of our bp pulse150 chargers are fitted with a contactless bank card terminal. Tariffs start at £0.69p/kWh. We’ll also take a pre-authorisation charge of £45 or £50 on 50kW or 150kW chargers respectively. If you encounter any issues with your contactless card on our units, please attempt to use Google Pay or Apple Pay.
Free and full members
You can set up credit and debit card payments in the bp pulse app with Visa, MasterCard and American Express. If you’re a bp pulse full subscription member, all charges will be deducted from your direct debit on a monthly basis.
Pay-as-you-go/guest users
On most of our 50kW rapid chargers, and all of our 150kW ultra-fast chargers, you can pay by contactless. However, these payments won’t be visible in your transaction history and will be charged at a higher kWh tariff.
Subscription and free app members
If you've joined bp pulse as a subscription or PAYG customer, you can view a history of your charges for up to 90 days in the account section of the app.
We’re also working on being able to view any top-up transactions you have made. As a bp pulse subscription member, you’ll receive a monthly invoice by email which provides a breakdown of charges and any credit on your account.
If you have a balance query in the meantime, please contact our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.
Contactless or guest
If you used a charge point with your contactless bank card, you’ll need to email heretohelp@bp.com with your contact information, the charge point number and location, the date and time you charged and the monetary amount.
Our Customer Care Team are on hand to give you the support that you need. You can get in touch with us using one of the following channels:
Help form
Get in touch with us via our online help form and our team will reach out to resolve your query.
Phone
Public charging support
Avaliable 24/7
Home charging support
Monday - Thursday 08.00 - 20.00
Friday 08.00 - 19.00
Saturday 09.00 - 13.00
Request a Receipt
Request a Receipt for your charging session.
Please read our Complaints Policy and our Complaints Resolution Process.